• West Ada HelpDesk - 208-350-5300

    As the West Ada School District moves toward remote learning, the District’s Technology Department will begin to provide limited remote support for District Technology. The West Ada Technology Department will attempt to provide a “best-effort” support for:

    • Support of personal Wi-Fi networks
    • Answer basic questions about personal device access to West Ada technology resources and applications

    This best-effort may vary depending on many factors such as:

    • The number of people waiting for assistance from West Ada Support Staff
    • Knowledge of the caller and their understanding of district Technology resources
    • Caller’s technical knowledge and experience, including their understanding and access to their home network

    District Technology staff will only provide remote assistance and support and are not available to go offsite to address technology issues. The advice given by West Ada Technology Support members should be followed at your own risk.  The District will not take responsibility for the correct operation, maintenance or support of personal networks and personal devices. 

    • What if a student or parent needs technical support?

      • Technicians are available to answer a number of common questions related to technology at home. 

      • To reach the Technology Service Desk please call 208-350-5300 between the hours of 7:30 AM and 4:30 PM. 
      • Questions related to weekly learning resources and assignments should be directed to your child's individual teacher(s) or school administration.