Parent and Student IT District Helpdesk Number: 208-350-5300

Contacting Support

You may fill out the Home Technology Help Request Form and a Technology Service Desk Team member will contact you during normal working hours.

Contact By Phone

• You can reach the IT Service Desk at 208-350-5300,

• Monday, Tuesday, Thursday: 7:15 am-4:30 pm

• Wednesday: 9:00 am-4:30 pm

• Friday: 7:15 am-1:30 pm and 2:30 pm-4:30 pm

For Service Desk support in-person at the District Service Center, calling and making an appointment is not required, but highly recommended.

The West Ada Technology Department will attempt to provide a “best-effort” support for:

• District devices outside the school environment

• Support of personal Wi-Fi networks

• Answer basic questions about personal device access to West Ada technology resources and applications

 This best-effort may vary depending on many factors such as:

• The number of people waiting for assistance from West Ada Support Staff

• Knowledge of the caller and their understanding of district Technology resources

• Caller’s technical knowledge and experience, including their understanding and access to their home network

District Technology staff will only provide remote assistance and support and are not available to go offsite to address technology issues. The advice given by West Ada Technology Support members should be followed at your own risk.  The district will not take responsibility for the correct operation, maintenance, or support of personal networks and personal devices.

Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work. If you have a specific question for an assignment, please email the teacher.