Get in Touch with Our Support Team

We’re here to assist you! Whether you have questions, need help, or want to report an issue, our Technology Service Desk Team is available to support you during regular business hours.

Submit a Ticket: For a more convenient and efficient way to reach us, simply submit a ticket through our IT helpdesk ticketing system. We’ll promptly address your request and get back to you as soon as possible.

Contact Us by Phone: Feel free to give us a call at 208-350-5300. Our friendly IT Service Desk staff is ready to assist you during the following hours:

  • Monday, Tuesday, Thursday: 7:15 am-4:30 pm

  • Wednesday: 9:00 am-4:30 pm

  • Friday: 7:15 am-1:30 pm and 3:00 pm-4:30 pm

In-Person Support: While appointments are not required, we highly recommend calling ahead if you plan to visit our Service Desk in person at the District Service Center. We’re here to make your experience as smooth as possible!

The West Ada Technology Department will attempt to provide a “best-effort” support for:

  • District devices outside the school environment

  • Support of personal Wi-Fi networks

  • Answer basic questions about accessing West Ada technology resources and applications for personal device access.

  • District Technology staff will only provide remote assistance and support and cannot go offsite to address technology issues.

Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work.